SHIPPING POLICY
We provide hand delivery to Richmond Hill, Markham, Aurora, Vaughan, North York, Scarborough, Toronto, Mississauga, Etobicoke and Oakville. Your delivery rate will be determined at checkout according to your area. For same-day orders(limited areas only), please place order before 2pm. Our delivery time is between 1pm-5pm or 6pm - 10pm on Monday to Saturday, 11am - 3pm on Sunday. Daily delivery route is arranged according to the region and the best route, so the delivery time cannot be specified. If you require the flower in the morning, we recommend you choose delivery one day in advance. Please contact us via email info@wfloral.com or simply call us at 647-294-6664 for more inquiries.
**For condo recipients, we require recipients to be home for receiving flowers or inform the front desk for collection. If the front desk refused fresh flowers, extra delivery charge will occur for second attempt delivery.
RETURN POLICY
We apologize for any inconvenience, but please note that we do not accept returns or exchanges for fresh flowers as they are perishable items. We take utmost care to ensure that our flowers are of the highest quality and are delivered in excellent condition. However, due to their perishable nature, we are unable to offer any guarantees or refunds. We appreciate your understanding and thank you for choosing our services.
For non-fresh products, we will happily replace your purchase or give you a store credit if you are not completely satisfied with your purchase. Please contact us within 24 hours of receipt of your order for any return issues.
CANCELLATION POLICY
For pre-order, you can cancel your order at 7 days prior to delivery. This is because most of our flowers are imported and are pre-booked with our supplier once we receive your order. If the flowers is en route to our studio, we will be unable to cancel the order.
WHOLESALE INQUIRIES
For any wholesale inquires, please email us at info@wfloral.com